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Uninor refunds unutilized money to its Mumbai prepaid customers

28 February 2013 3,137 views No Comment

Uninor, the Indian subsidiary of Telenor Group had been very un-efficient in providing mobile services over the last few days. Compensating for the abrupt closure of services in Mumbai, Uninor is now reimbursing the unutilized money of Uninor prepaid customers. It is also giving its full hand in letting the users port their connections to other networks.

According to Sigve Brekke, Managing Director of Uninor, “We have been requesting the TRAI to allow number portability for our Mumbai customers. We are thankful to the regulator for accepting our request. Since we had already put the entire process in place while awaiting approvals for launch, Uninor can start providing MNP codes to customers immediately… Uninor will immediately begin offering porting codes to its Mumbai subscribers. Additionally, the company had already started the balance refund process at five of its stores in Mumbai… Refunding unutilized balance, though a daunting exercise, is also the right thing to do – the very least we can for our customers affected by this sudden Court ordered closure in Mumbai,”

Uninor’s services were completely shut down in Mumbai on February 16, 2013. It was a result of the Supreme Court’s orders that the operators who did not win spectrum in the previous auction should shut down their processing right away. TRAI had also ordered Uninor to return the balance amount of its Mumbai and Kolkata users not later than 15 days. With these two commands, Uninor stopped functioning.

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